You can use sourceDESK on every device - at home on your PC or on the way with smartphone, tablet or notebook. Client area and admin area fits to the used screen resolution perfectly. sourceDESK and all data is hosted in the internet, therefore you can access it from every place with internet access.
sourceDESK allows you to create and manage your whole website. The integrated CMS system allows to create as many pages as you want, using a separate CMS system is not necessary. You can even manage the menu structure from the administration. Furthermore, you can start a blog which allows you to publish news. Readers of your blog can use the RSS feed to subscribe to your blog.
You can create your own designs for sourceDESK and customize the whole system to your needs. The integrated template system allows you to integrate logic simply. All template and theme files coming with sourceDESK are not encoded, allowing any customization you want.
sourceDESK is designed for the german and european market, but also usable worldwide. The system is compliant with laws, including the button solution for checkout and double opt-in for newsletter subscriptions. You can activate a cookie warning message with one click.
The security of your data has the highest priority. Therefore, sourceDESK is subject to an security audit regularly. Sensible data is saved encrypted in the database. Passwords are not reaching the server as plain text, they are client-side hashed where applicable. Brute-force attacks are recognized and mitigated. Two-factor authentication is available for every account without any additional charge.
Single-Auth allows administrators, who administrate more than one sourceDESK installation, to switch between them with only one click and without another login. The session data is transmitted securely.
sourceDESK is perfectly suitable for selling software products. Automated version management, supply of demos, simply uploading images and selling on behalf with integrated commission settlement makes selling software simplier. You want to publish a new version? Upload the new file and notify your customers automatically via email. The changelog is created automatically, old versions are retrievable in future also.
Using the GitHub or GitLab (also Self-Hosted) integration, you can take your update process to the next level. An product update just requires you to fetch the available tags/releases from your Git server and choose the wanted tag. sourceDESK now fetches the changelog entry and the release file, you just have to confirm the update.
You plan to use a license key for your product in order to block unauthorised usage? sourceDESK can manage and provide license keys automatically. In your product, you need to integrate a license check which is repeated periodically. A local cache is used, so downtimes of your sourceDESK installation does not affect your software users.
sourceDESK has an integrated bugtracker, which allows your customers to report bugs for software they have buyed. When a customer reports a bug, some details are requested, which makes the debugging and resolving process easier for you. You can manage and edit open bugs in the administration.
The integrated wishlist allows your customers to submit feature wishes for your products and discuss about them. You can request a monetery participation for the development costs of a new feature from your customers. As soon as the requested amount is collected, you can start developing.
Customers can transfer buyed licenses to a new customer within the clientarea easily, they just need the email address of the new client. The transfer can be disabled for each customer and each product. A customer is not able to transfer a license if there are open claims. This makes sure that they are paid first.
sourceDESK allows you to sell reseller licenses. Therefore, you just need to enter a reseller price for the corresponding product. If a customer buys a reseller license (this requires him being activated as reseller), he can enter his clients data in the client area. This is also possible via an API. This allows you to know who is using your products anytime. The end customers are notified with an white-label email for example if a new update was published.
Are you copying customer data between three systems if there is an order of a hosting product? sourceDESK is the end of it! The system setup orders with dozens of integrations directly on the target server and sends the credentials to the customer automatically. The fully-automated order provisioning saves you time and expenditure. There are other actions possible, for example creating a ticket or sending an email.
sourceDESK is shipped with integrations for nearly all important control panels. Link new interfaces is standardized and no problem at all. Adding own actions is possible also. Because sourceDESK is built up modular, completely different automatisms are possible. So you can even let your IoT coffee machine make some coffee if this is ordered!
In contrast to some competitive products, sourceDESK allows you to include any number of domains within a hosting product for free - of course you can choose which TLDs are available for free. Also, your customers can order more domains for a product later without any problems and these domains are automatically added to the product.
You can define a contract period and a notice period for every hosting product. This allows the customer to cancel only to corresponding dates - by the way, the cancellation is easily possible in the clientarea with just a few clicks. The customer can choose from the next possible dates, allowing him to cancel to his desired date.
Customers can manage their product comfortably via the client area. So, customers are provided with a central interface to manage their products. Regardless of a login directly to the control panel, displaying server information or resetting of the control panel password with one click - your imagination is the limit.
The available top-level-domains are managed directly in the administration of sourceDESK. Here you have to assign each domain extension to a registrar, furthermore you need to define the prices for registration, transfer and renew. By the way: sourceDESK supports the chargeable owner change ("trade"), which is required for example for .eu domains - the customer can order a trade directly within the client area.
Certain domain registrars allows you to provide free SSL certificates to clients for domains hosted by them. The customer needs to generate a Certificate Signing Request (CSR) and enter it in the client area. Shortly after that, the certificate is provided to him. If the domain validation is done via DNS and the customer uses your DNS server, the required DNS record is created fully-automated and instantly - otherwise, the customer is requested to create the record manually.
sourceDESK separates domain registrars from DNS servers. This means that you can use your own DNS infrastructure (e.g. PowerDNS) with sourceDESK instead of using the DNS infrastructure of the domain registrar. This gives you more independence, flexibility and unbranded DNS server hostnames.
You can offer your customers some additional value and use the DynDNS functionality coming with sourceDESK. Customers can create a subdomain which redirects for example to their home network. This can allow for example a data sharing directly from the NAS at home. For configuration, the customer can view an introduction with pictures.
sourceDESK support the AuthInfo2 procedure, you can offer AuthInfo2 codes for certain domain extensions automatically to your customers. This procedure is required if the customer does not get the AuthCode for his domain from the old provider. He then gets an alternative AuthCode directly from the registry, often via letter.
You can offer your customers HTTP redirections via your DNS drivers. This allows your customers to have redirections without an own webspace. Your customers can choose between a normal HTTP redirection (in the same window) and displaying the URL in an iFrame (in the same window, leaves the domain).
The domain API allows your customers to register and manage their domains programmatically. This API needs to be activated by the client or you for the client account. The API allows the customer the possibility to resell your domain offers - this opens you new ways to earn money.
Of course, sourceDESK generates due invoices for products and domains automatically and reliable. Also, the invoice is automatically sent to the customer, you do not have to do anything. Your customers can pay open invoices directly in the client area, the payment is automatically applied.
The reminder system of sourceDESK allows you to create as many dunning levels as you want and ingenious overdue fines. Distinguishing between retail customers and companies allows you to charge higher fines for businesses if your legislation allows this. The system can even send reminders via letter automatically. If this does not persuade your customer to pay, you can transmit the open invoice with just a few clicks directly from sourceDESK to your encashment company.
To minimize accounting expense for your customers, you can collect bills (for example for many domain registrations). The customer will get an invoice with all positions at once at a defineable day of month. You can define that invoice items should be paid in advance from the customer credit, so that you are sure to get your money.
You can bill amounts recurrently without having a product or a domain for this. Therefore, you can define recurring invoice items in the customer profile. These are billed in defineable periods, the created invoices can contain the period. This feature is useful for additional services or for services you do not have a product for.
The integration of letter providers in sourceDESK allows the system to send invoices directly via letter to the customer. Some companies and mostly authorities require this. What was much effort and faulty before, is now done with one click and makes bright faces on both sides.
sourceDESK comes with an integrated support system which allows you to support your customers perfectly. The ticket-based system can be subdivided in as many departments as you want, which you can assign different staff members and email addresses. Intelligent functions like recalling allows you the perfect tracking of tickets. The creation of tickets allows you contacting clients directly without leaving sourceDESK.
You can import your incoming emails directly via POP3 import in a sourceDESK support department. This allows you to manage support requests at one place and to share emails with colleagues to make working on tickets more efficient. Of course, sourceDESK supports HTML mails and filters malicious code from emails automatically.
You can create predefined answers in different categories, which staff members can insert when answering to a support ticket. In an predefined answer, you can use variables. This feature makes working on support tickets much easier and faster.
The support system can send a request to rate the received support after the support ticket is resolved (this is the case if there is no answer for a defineable period). This allows you to get more feedback and testimonials from your client, which you can use improvement and presentation. Of course, you can deactivate sending the rating request for single ticket.
You can create notes in support tickets, which can only be viewed by other staff members. This improves working together on a support ticket. Of course, it is also possible to share files within a support ticket.
sourceDESK creates ordered products automatically and provides them to the client. This means that the customer can use the ordered product only a few moments after his order. You save time and can do more important things. By the way: The provisioning is done in the background, so that the website is loading for the customer fluently and a provisioning on the same server as sourceDESK is located is no problem. Competitive products create products partially directly at the checkout, which leads to signally delays for big orders.
Also, the domain registration (and the domain transfer) is fully automated by sourceDESK and is done right after the payment without any manually action. The client can manage his domain later on in the client area completely on his own - for example changing the DNS zone, editing the domain handles or requesting the AuthCode of a domain.
sourceDESK is able to import payments from your bank account automatically. Therefore, the system fetches a list of your transactions using the standardized HBCI protocol, which is supported by all major banks. After that, the transactions are searched by invoice and client numbers. If there is a clearly hit, the payment is credited instantly. Otherwise, you can credit the payment manually with a few clicks. Crediting classic bank payments was never this easy!
Stop fraud with sourceDESK! The system supports credit checks, also the integration of anti-fraud solutions is possible. Based on defineable factors, sourceDESK automatically calculates a percentual scoring for each customer, which represents the solvency of your customer. This allows you to block for example economically weak customers from paying with SEPA direct debit or forbid them to place an order at all.
Integrating postal service providers allows you to send invoices to customers with just one click directly from sourceDESK. Also, individual correspondences can be done via sourceDESK with your Corporate Identity. The dunning system can even generate reminders automatically and send them to the customer, which saves you even more time.
You can even send SMS via sourceDESK, if the customer entered a mobile phone number. The smartphone is today more important than ever. Inform your customers about promotions or open claims there where they will see it first. This will increase your marketing chances rapidly!
There are debtors who require special actions. This makes handing over the open invoices to a debt collection company often inevitable. sourceDESK can transfer a open invoice with just a few clicks to a debt collection company via an interface. This procedure saves the file number of the case at the debt collection company, this allows you to see the relation later. sourceDESK can do even more: If the interface of the debt collection company supports it, you can fetch the current status of the debt collection for the invoice directly in the administration!
sourceDESK can interact with your telephone system. Doing so allows you to call telephone numbers directly from the administration, for example from the customer profile. If you click on the corresponding button, your telephone is ringing. As soon as you pick up the call, a connection to the telephone number is automatically estabhlished. Furthermore, you can integrate your call list. This allows you to see the duration and times of your last calls directly in sourceDESK and invoice them to a customer.
Being informed is important to know what is going on. sourceDESK can send realtime notifications via different channels:
To make switching to sourceDESK easier to you, we ship several importers with your sourceDESK installation. This allows you to import data from competitive products, for example WHMCS, with just a few clicks. You can choose which data you want to import.
sourceDESK supports you in working for clients with an integrated project management system. You can allow the customer to see the current project and task status. The integrated, automated time tracking allows you the minute-by-minute precise documentation and billing of your work. PDF reports show your work progress and the time consumed.
Emails sent by the system and outgoing messages of the ticket system are prepared with a tracking pixel automatically. If a customer opens an email in HTML mode and loads the images from your server, you can see in the administration at the corresponding message that it was read. This can be useful for purposes of evidence and documentation.
sourceDESK can be localized extensively. There are language file for the client area and administration. Adding more languages is very simple. You can customize the timezone and the format of dates and numbers for each language. In the administration, you can define the available countries and their tax rates, the VAT system of the European Union is supported, every EU-VAT-ID is validated. Of course, sourceDESK is able to handle as many currencies as you want, the exchange rates are updated automatically.
Of course, you can create vouchers which gives discount on defineable products. Vouchers can be limited to specific customers and to a maximal number of uses (per client and in general). You can have percentual and absolute discounts. Furthermore, limiting vouchers in time is possible.
You can manage your suppliers and the contracts you have with them directly in sourceDESK. The integrated supplier management gives you an overview about your recurring expenses, contract periods and notice periods. You can also save credentials or other information within a supplier or a contract.
You can create customer groups which allow you to categorize customers. If you want so, customer names of customers in a specific client groups are colored within the whole administration. Furthermore, you can limit the availability of payment methods and products to specific customer groups.
sourceDESK offers a customer map in the administration which display the location of your clients on a map. This allows you regional analyzes and you can plan customer visits better, if you are in the region. By the way: Customer addresses are checked for existence and validity when they are entered - another feature to prevent fraud.
You can bundle products to packages and offer them reduced. When a customer orders a product, he receives all the products contained in it. You can find detailled statistics about sales figures, revenue and difference to the original price of the products in the administration.
sourceDESK allows you to make offers for existing and new customers. You can present the required working time and the costs to the customer. The offer can be sent automatically to the customer via email or letter. If the offer is accepted, you can convert it to an invoice with just one click.
You can create links in the CMS system, which redirects clients to the specified URL. Link calls are tracked by sourceDESK and visually presented, which allows you to check the performance of your link.
sourceDESK allows the integration of analytics software. Integrating Matomo (former Piwik) allows you to use the eCommerce features and transmit orders automatically to the analytics software. This allows you to track and optimize your conversions using sourceDESK.
The system has extensive reporting functionalities to give you an overview about the position and performance of your company. Furthermore, you can export invoices and get tax data (recapitulative statements, sales tax including pre-tax deduction).
Due to a realignment to our core business software, sourceWAY suspended the business units Webhosting & Domains, Email and SMS. Affected customers were informed by us via email about the consequences.