Frequently asked questions


A return of products is not possible, because we deliver our software directly after your order. You can find more information in our withdrawal rules.
The updates are free at sourceWAY / already included in your product fee.
Of course! If you are satisfied with us (or want to offer constructive criticism), you can rate us. Furthermore, we have an affiliate program which allows you to recruit client and earn a provision which we will pay to you for every purchase one of your recruited clients make.
We are reachable by phone from Monday to Friday in our office hours (8 AM to 6 PM german time). In the most cases we prefer an email. Emails are answered usually also outside of the office hours, at the weekend and on holidays. Our reaction times are very low - usually only a few minutes.
You can download your product usually immediately after the payment. If you are a new customer, we have to check your account before your first download. This usually takes a maximum of 24 hours.

Of course we use sourceDESK to manage our company and provide this website.

You have questions about our products or need an individual offer? Just contact our excellent support. We are here to help you 24/7.